If any health issues arise, or the animal is not as described, we must be informed within 24 hours and we will work with you to help resolve the issue. (Dead Upon Arrival) please contact us within one hour of delivery with a photograph of the packaging and the deceased animal.
New England Reptile Distributors offers a live arrival guarantee. By clicking to agree to the terms of this purchase and sale agreement, you agree that any turtle or tortoise purchased will be used for educational and/or scientific purposes. Purchases of Turtles and Tortoises Turtles and Tortoises are sold for scientific and/or educational purposes only. New England Reptile Distributors is not responsible for your failure to abide by those regulations. Please be aware of your local, state, and federal requirements regarding animal ownership. Return shipping will be at the buyer’s expense.
If the animal is not as described you must contact us within 24 hours and a satisfactory replacement or refund will be issued. The seller agrees that the animal(s) being purchased are exactly as represented in color, pattern, size, and sex. Live Animal Purchase and Sales Agreement and Terms of Service All animals purchased are guaranteed to be healthy, feeding consistently, and sexed within specification.
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